Refund/Exchange We hope that you are happy with your purchase but if you would like to return your purchase for a refund or size exchange, please contact us via email at firstname.lastname@example.org or 03 9219 7800 within 14 days of the original dispatch date.
Returns Policy & Process We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Items must be returned within 14 days of original dispatch date in an unused condition with item/s and all packaging as purchased in original condition with all labels attached. All Items must be securely wrapped, including our delivery slip at your risk and cost. The Sting exchange/return form must be included with the item when returned. We recommend you utilise registered post as Sting does not take responsibility for items not received if a customer attempts to send an item to Sting via non registered post. If you do not return the Goods to us, you are still liable to us for the cost. Please allow 14 working days from the day you return your product for your account to be credited or your exchange product to be redelivered.
We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
Customised Items We are unable to accept returns or exchange items that have undergone customization, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your customisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of customised items if prior to, during or after the customisation process a customer changes his or her mind.
Faulty Items Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, Sting will replace or repair the items at our discretion and return free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.
If You Change Your Mind Sting is unable to accept items that have had the tags removed, have been customized, worn (other than for the purposes of fitting and/or for establishing the appropriateness of the design), used or washed. Change of mind returns only apply to items in a resalable condition. Additional re-delivery freight charges will not apply for replacement items. Sting will either exchange the item or refund the amount of the item, less the original freight charges.
Incorrect Size Redelivery fee is charged for exchanging a size.
Incorrect Colour Sting will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.
Refunds on Shipping and Handling Charges If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your credit card. A copy of your Sting tax invoice may be requested for proof of purchase.